Refund policy

We want every Pevio order to arrive exactly as expected. If something isn't right, we're here to make it right.

Returns:

Changed your mind? You can request a return within 7 days of delivery.

Items must be unused and returned in their original condition and packaging. For change-of-mind returns, return shipping costs are the customer's responsibility.

Simply contact peviosupport@gmail.com before sending anything back and we'll guide you through the return process.

Something Wrong With Your Order?

If your item arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery.

Send us your order number along with clear photos or a short video showing the issue, and we'll review it as quickly as possible.

Depending on the issue, we'll arrange an appropriate replacement, refund, or partial refund.

Where Is My Order?

If your order hasn't arrived within the expected delivery timeframe, please contact us. We'll help investigate the shipment and work with the carrier to determine what happened.

If a shipment is confirmed as lost or qualifies for a shipping claim, we'll arrange an appropriate replacement or refund.

Refunds:

Approved refunds are returned to your original payment method. Your bank or payment provider may take additional time to display the funds after the refund has been processed.

Cancellations:

Need to change your mind? Contact us as soon as possible and we'll do our best to cancel your order before processing begins.

Once an order has entered fulfillment or shipped, it may no longer be possible to cancel it.

We're Here to Help:

Questions about an order, return or refund?