Terms of service
Welcome to Pevio. By visiting our website or placing an order with us, you agree to these Terms of Service.
About Pevio
Pevio is an online pet-care and lifestyle store operated from South Africa and primarily serving customers in the United States.
Products and Pricing
We aim to provide accurate product descriptions, images, specifications, prices and availability.
Product colours or appearance may vary slightly depending on lighting, screen settings or manufacturing variations.
All prices displayed to U.S. customers are in USD unless otherwise stated. We may update prices, products or availability at any time.
Orders
By placing an order, you confirm that the information you provide, including your shipping and contact information, is accurate.
We may cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, payment issues, pricing errors or product unavailability. If we cancel a paid order, an appropriate refund will be issued.
Shipping and Fulfillment
Pevio works with third-party fulfillment partners who may process and ship products directly to customers. Orders may therefore ship from locations outside the customer's country.
Estimated processing and delivery times are provided in our Shipping Policy.
While we aim to meet these estimates, occasional carrier, customs or logistical delays may occur. If there is a significant issue with your shipment, please contact us at peviosupport@gmail.com.
Duties and Import Taxes
Orders shipped internationally may be subject to customs requirements, duties or taxes depending on the destination and shipping method.
Where customer-paid charges apply, we aim to make this clear where required. If you have questions about potential charges for your order, please contact us before purchasing.
Returns, Refunds and Cancellations
Returns, refunds, replacements and cancellations are handled according to our Return & Refund Policy.
If an item arrives damaged, defective, incomplete or incorrect, please contact us so we can assist you.
Nothing in these Terms limits any consumer rights that cannot legally be excluded.
Product Use and Safety
Products should be used only for their intended purpose and in accordance with any instructions, warnings or safety information provided.
Customers are responsible for selecting products that are appropriate for their pets and supervising their use where appropriate.
Intellectual Property
The Pevio name, logo, website design and original Pevio content may not be copied, reproduced or used without permission.
Third-party trademarks, product names and other intellectual property remain the property of their respective owners.
Prohibited Uses
You may not use our website:
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For fraudulent, unlawful or abusive purposes
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To interfere with the security or operation of the website
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To distribute malicious software
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To scrape or extract store data using unauthorized automated methods
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To infringe the rights of Pevio or any third party
Limitation of Liability
To the fullest extent permitted by applicable law, Pevio will not be liable for indirect, incidental or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability or consumer rights where doing so would be prohibited by law.
Electronic Communications
By placing an order, you agree to receive necessary electronic communications relating to your purchase, including order confirmations, payment information, shipping updates and customer-service messages.
Marketing communications are subject to your marketing preferences and applicable law.
Third-Party Services
Our store uses third-party services to operate parts of the shopping experience, including Shopify, payment providers, fulfillment partners and shipping providers.
Your use of certain third-party services may also be subject to their own terms and policies.
Governing Law and Consumer Rights
These Terms are governed by the laws of South Africa, where Pevio is operated.
If you are purchasing from another country or jurisdiction, including the United States, nothing in these Terms is intended to remove any mandatory consumer protections that apply to you under applicable law.
If a dispute arises, we encourage you to contact us first so we can try to resolve the matter directly.
Changes to These Terms
We may update these Terms from time to time to reflect changes to our store, services or legal requirements.
The latest version will be published on this website.
Contact Us
Questions about these Terms or your order can be sent to: